FAQ
Disclaimer
The KayCee V Collection LLC is not responsible for any allergic reactions or skin irritations. All ingredients used are natural and USDA Certified Organic. Pigments used are all FDA Approved.
Processing & Shipping
Orders placed between 8am-5pm Monday-Friday will take 48 hours to process. Orders placed after 5pm Monday-Friday will be processed within 72 hours. All orders placed Saturday and/or Sunday will be processed on the following Tuesday. Please allow an additional 3-5 Business Days if shipping is required. Pick Up is also available Monday-Saturday from 10am-6pm. If (Mutual Location) Pick Up Option is selected at check out, please be mindful that order MUST be picked up within THREE business days.
IMPORTANT MESSAGE (Regarding Pick Up Option)
Notification will be sent out for Pick Up once order is ready! Once notification is sent, please contact customer service via email (info@thekcvcollection.com) to schedule a date and time to meet.
Emails
Please allow 1-2 business days during the week for email responses.
Refund & Exchange Policy
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase from The KayCee V Collection LLC, we realize that there are times that you may want to return a product. Unfortunately, we have a No Refund Policy, however, we will exchange up to 1 item if you aren't satisfied with your order.
Cancellations
Once an order is placed with The KayCee V Collection LLC, it CANNOT be canceled.
Custom Made Orders
Please allow 5-7 business days for your custom order to be processed and shipped.